![]() ![]() Your service will not renew and will automatically cancel at the end of your paid period. If you are experiencing any issues, please let us know as we can resolve any issue. May I ask why you wish to cancel? Was it due to an issue you are experiencing, pricing, or just loss of interest? I'm sorry to hear you wish to cancel your service. Almost immediately, I received the following message: I then went to the tickets window and cancelled my original request. ![]() I was then told that billing could not be handled via chat and that I would need to state it directly in my cancellation request. I replied to the message in the chat box that I can confirm I would like a refund. It was a few days before I saw this message, and I would like to note that this is the only time that I was somewhat untimely with my response. This is now the second time I have requested a refund from Shockbyte. Should you require any further assistance with this or anything else, don’t hesitate to let me know." ![]() We have a guide that explains how to do that here: (I removed link)Īs you are looking to receive a refund, you can mention this in your cancellation request reason, along with your reasoning for cancelling. Please also make sure that you cancel any automatic payments that you might have set up with Paypal to prevent any future charges as these are handled by PayPal, so we cannot cancel them for you. Detailed info can be found here (I removed link) You can submit a cancellation request for your server in the client area under Services > My Services > Select the service you wish to cancel > Request Cancellation.Ĭancellation requests will work automatically and cancel the services at the end of the billing cycle. If you want to proceed with the refund, you must first ensure that you have submitted a cancellation request. We value each and every one of our customers and want to make sure you are all getting excellent service. " Hello, I am sorry that you are cancelling your service and wanting a refund.įirst of all, can I ask if there is anything we can do? If you are having issues with your service, we would love to be able to resolve that and help you fix the problems. I then sent a message through their chat, and once I explained my problem I was greeted by a message stating "A support operator will be with you shortly".Ībout 15 hours later I received the following message from their customer support via chat: They responded once my server had been activated (which I presume it did so sometime in the middle of the night), and completely ignored my refund request. If you have any other questions or issues please let me know. If you no longer wish to continue using your service, please open a Cancellation Request for your server in the Client Area by navigating to Services > My Services > Select the service you want to cancel > Request Cancellation. It appears that your server is now active. Please refund my money as soon as possible.Ī day later I received a message back from their customer support. I'm disappointed that there was no warning of a wait time. I need this server and unfortunately I don't have the time to wait for an available server to be made. After waiting for 3-4 hours with the server icon indicating that I would receive my server "soon", I've decided to request a refund and instead go with a more reliable service. I was unfortunately greeted by a "pending" screen which stated my server would be ready within about 20 minutes. A few hours ago I purchased a 12Gb server, which I needed quite urgently. For those who are unaware, Shockbyte has a 72-hour refund policy. This was slightly alarming, but I figured I could wait it out.Īfter three hours went by with the message being updated to "soon", I purchased a different server and submitted a refund request to Shockbyte. After making the purchase, I was greeted by a message which stated something along the lines of "We're currently experiencing high volumes and do not have enough server space" with an estimated wait time for my server around 30 minutes. I typically go with Apex, but I was low on money and I found the server hosting company Shockbyte.Īfter creating an account with them, I found a 50% off coupon and purchased one of their "Zeus" tier servers for around $15. Roughly two weeks ago I sought out a Minecraft server hosting company to host a server for myself and my girlfriend. (#spoiler) = neat! (/rose) = ( full list) News Builds Gameplay Maps Tutorials Redstone Command Blocks FanArt Comment Formatting
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